Frequently Asked Questions

Q:
When will my order be shipped?
A:
Orders are typically shipped within two business days.
Q:
When will my order reach me?
A:
For U.S. customers, orders take 5-10 business days to arrive. For Canadian customers, orders could take up to 2-3 weeks to arrive.
Q:
What if my order has not arrived within the time frame stated above?
A:
Call our Customer Service department at 1-800-366-8243 (Mon.-Fri. 8am to 5pm PST), and we will track your package.
Q:
What is your return policy, and where do I return my unwanted products?
A:
Your complete satisfaction is our goal. If SilkSkin products fail to meet your expectations, we will promptly issue a refund upon receiving your product return. Products may be returned within six months of their purchase date. The refund will be given on purchase price only (shipping and handling fees are not refundable).

Return your products to:

SilkSkin Inc.
5965A West Wigwam Ave.
Las Vegas, NV 89139
Q:
Can I use more than one discount code per order?
A:
No. You may only use one discount code or take advantage of one promotional offer per order.
Q:
Can I use a discount code more than once?
A:
No. Discount codes and promotional offers may only be used once per customer.
Q:
Do you offer discounts to regular customers?
A:
You can join our VIP program, which entitles you to a 25% discount on all orders, and waives your shipping and handling fees (on all orders except special promotions). Certain rules apply. Please call our Customer Service department (1-800-366-8243) to receive a VIP application and more details on the program.
Q:
Where can I send in a check or money order to purchase products?
A:
You can send mail orders to:
SilkSkin Inc.
PO Box 7022
Tarzana , CA 91357-7022
Q:
How much do I pay in shipping and handling fees?
A:
Standard shipping and handling to the continental US is calculated based on merchandise totals as follows:
  • $0-$50………...……..$8.00
  • $51-$100…….…...….$9.00
  • $101-$150…............$11.00
  • $151 and up.............$13.00

Shipments to Hawaii, Alaska and Puerto Rico are an additional $2 over the rates shown above, and shipments to Canada are an additional $3.

Occasionally, different shipping and handling rates will apply to our special offers. In this case, shipping and handling fees will be stated on those specific offers.

Q:
Do you offer free samples?
A:
YES. Samples are available for certain products. Either send us an email (calcos@silkskin.com) with your full name and address or call our Customer Service department (1-800-366-8243) to request samples be sent to you.
Q:
How do I know if my Internet order was received?
A:
You will receive an automatic email confirmation (sent to the email address you provided on your Internet order form). Sometimes, order totals will need to be revised due to changes in promotional discounts and shipping charges. You will be notified by email if your order total changes. If there are no changes, you will receive an email confirmation (typically within two business days) stating your ship date.
Q:
By what method will my order be shipped?
A:
Orders are shipped via UPS or USPS, unless expedited delivery is requested.